Refund policy

Matchup is not responsible for any damage during delivery.

A video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damaged / incorrect product, has to be made. 

In case of refund is to be claimed kindly contact us by Email:-Matchup. pvtltd@gmail.com

If a package is tampered with/damaged/defective, kindly refuse to accept the package from the delivery partner on the spot.

The refund amount does not include the delivery charge as they are non-refundable by delivery partners. 

Any cash-on-delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 7-14 working days.

If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Matchup 

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy.

In case of any fraudulent transactions or any misuse of the site, Matchup decision will be final for the cancellation of the order. Such customers who make fraudulent transactions would be disallowed to access the site order placed and thus be canceled. Policy regarding cancellation of orders, exchange, etc, please see our site.